22dhk Privacy Policy — Your data is safe with us

This privacy policy ("Policy") governs the collection and use of information between the 22dhk platform ("22dhk", "we", "us") and its users. This Policy applies automatically whenever you use the 22dhk website or mobile app, create an account, make a deposit, or participate in any gaming activity.

22dhk serves players from Bangladesh and many other countries worldwide. We follow international data protection standards and comply with applicable laws in Bangladesh. This privacy policy clearly explains what information we collect, why we collect it, and how it is used.

Continued use of the platform constitutes your acceptance of this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

22dhk only collects information that is necessary. Collecting excessive or unnecessary data goes against our policy. The types of information we collect are as follows:

We never collect your full bank account number or your card PIN/CVV.

22dhk collects your information through several methods. It is important that you are aware of each one:

• Directly from you: When filling out the registration form, completing KYC verification, contacting support, or participating in surveys
• Automatically: Through cookies, pixel trackers, and log files while using the website or app
• Via Payment Provider: Transaction details when a transaction is completed via Mobile Banking, Nagad, or Rocket
• Third-Party Verification Services: Through authorized institutions for age and identity verification
• Social media login (if applicable): If you log in using a social account

22dhk uses your information for the following purposes only — each one specific and necessary:

• Account management: To create, verify, and securely manage your account
• Service Delivery: To ensure access to gaming, betting, deposit, and withdrawal services
• Identity Verification (KYC): To verify your age and identity and maintain platform security
• Fraud Prevention: To detect unusual transactions or suspicious activity
• Promotions and Bonuses: To send relevant offers based on your preferences (you can opt out at any time)
• Support services: To resolve your issues and handle complaints
• Legal obligations: To comply with regulatory requirements and legal obligations
• Service Improvement: To improve platform quality and user experience (using anonymized data analytics)

22dhk never sells your data to advertisers or marketing companies. Your information is not used beyond our own promotional communications.

22dhk shares information with third parties only on a limited, need-to-know basis. Your data is never sold under any circumstances:

• Payment Processor: Mobile Banking, Nagad, Rocket — only the information required to complete the transaction
• KYC verification services: Authorized institutions for identity and age verification
• Game providers: Limited information necessary for game operation
• Cybersecurity services: To ensure the security of the platform
• Legal authorities: To comply with court orders or legal obligations

22dhk uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Login sessions, security tokens — the platform cannot function without these
• Functional cookies: Remembers your preferences, language, and layout settings
• Analytics Cookies: Tracks time spent on each page — used to improve the platform
• Security Cookies: To detect and prevent fraudulent activity

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from functioning properly.

22dhk uses industry-standard cybersecurity technology to protect your data. Our security framework is outlined below:

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption
• Two-Factor Authentication (2FA): OTP-based authentication for added security at login
• Firewall and DDoS Protection: Advanced network security to protect against cyber attacks
• Regular Security Audits: Periodic penetration testing by third-party experts
• Data Masking: Sensitive information (such as phone numbers) is masked when displayed
• Restricted access: Only authorized personnel can access specific data

That said, no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone.

22dhk does not retain your data beyond what is required. However, certain information must be kept for a defined period due to legal obligations and regulatory requirements:

• Account information: Up to 5 years after account closure (as required by law)
• Transaction history: 5–7 years (financial regulatory requirements)
• KYC documents: Up to 5 years after verification
• Gaming Log: 2–3 years (for dispute resolution)
• Support contact: 2 years
• Cookie data: Up to 1 year after session ends

Once the specified retention period ends, data is securely deleted or anonymized.

22dhk gives you full control over your personal information. You have the following rights:

22dhk strictly prohibits anyone under 18 from accessing the platform. We do not knowingly collect any information from minors.

• Date of birth verification is mandatory at registration
• Age verification documents may be requested in cases of suspected underage use
• Any data collected from a minor will be deleted immediately upon discovery
• Accounts and funds belonging to underage users will be confiscated

22dhk reserves the right to update this privacy policy when necessary. If significant changes are made, we will notify you in the following ways:

• Notifications will be sent to your registered mobile number or email
• A notification of changes will be displayed when you log in to the platform
• The updated policy will be published on the website with a revision date

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. Please read the notice carefully whenever you receive a policy update notification.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Support channels: Platform Live Chat (available 24/7)
• Response time: Typically within 24–72 hours

We take every complaint seriously and strive to resolve it as quickly as possible.